REFUND POLICY

Last updated: 26 August 2026

This Refund Policy covers digital products purchased from the Hallowix Studios marketplace. Custom commission services are governed separately by the applicable Terms of Service and commission refund provisions.

1. Digital products

• Marketplace products are non-tangible digital content.
• Before purchasing, review the listing, Minecraft version compatibility, screenshots, size, included files and description.
• After digital access/download begins, purchases are treated as final and are not refundable simply because the buyer changed their mind, no longer needs the product, or expected features that were not stated in the listing. Where applicable consumer law requires express consent and acknowledgement before immediate digital performance removes a withdrawal right, Hallowix will collect that acknowledgement as part of checkout.

2. When we will review a problem

Contact support if a paid file was not delivered, is corrupted, materially differs from the published listing, or cannot be used because Hallowix supplied the wrong file. We may first provide a replacement, corrected download or technical assistance. Where applicable law requires a refund or other remedy, those mandatory rights are not excluded by this policy.

3. Custom commissions

Custom work requested through Hallowix commission/ticket services is not governed by this marketplace no-refund rule. Commission-specific refund rules are described in the main Terms of Service.

4. Payment disputes and chargebacks

If there is a genuine payment or delivery issue, contact Hallowix support first so the problem can be investigated. Fraudulent chargebacks, duplicate refund attempts or abuse of the dispute process may lead to account restrictions.

5. Before purchasing

If you are unsure whether a map supports your version, edition or intended server setup, ask Hallowix support before completing the purchase.